SAPUTRO, KRESNA ANGGI SAKTI (2014) ANALISIS TINGKAT KEMATANGAN SISTEM SERVICE DESK KEPEGAWAIAN BERDASARKAN FRAMEWORK ITIL V3 KANTOR BADAN KEPEGAWAIAN DAERAH PROVINSI JAWA TENGAH. Skripsi, Fakultas Ilmu Komputer.
Abstract
The development of the rapid growth information demands to perform the use of information technology in the management of IT services which are strategic in getting information services quickly, precisely and accurately at the service desk staffing system in Bidang Mutasi Badan Kepegawaian Daerah Provinsi Jawa Tengah. So, integrated standard IT governance is needed while providing best practice guide to manage IT services framework. ITIL V3 is able to provide a detailed description of some of the IT practices with emphasis on life cycle management services related to several work areas include Service Strategy, Service Transition, Service Operation and CSI. In the work area there are various guides Service Operations management personnel administration in managing IT services efficiently and effectively and ensure optimum performance levels, so the need for IT service performance measurement process in a way into the work area mapping COBIT 4.1 is an IT management model covers of step planning to evaluation in terms of the maturity level of IT performance measurement. The mapping done on both Framework is expected to provide an overview of the extent to which level optimized running on the system service desk staffing, the result is a form of recommendation to the management organization in Bidang Mutasi.
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